Properly applied, design can give you a sustainable advantage, help you command a premium price, gain market share and even reduce production costs.
The proof is well documented both here in New Zealand and
offshore:
Palmerston North company OBO has become the
global leader in hockey goalie protective equipment. It sells to 61
countries and has more than 60 percent market share. Design has put
them there. OBO has focused on immersing itself in the world of the
hockey goalie and developing innovative, good looking products that
allow the wearer to be more agile and more effective.
Fisher & Paykel's revolutionary DishDrawer
retails for more than double its standard dishwasher. The new
product provided the company with a platform to enter new markets
in UK/Europe and the Middle East. The company's revenue from
appliances increased from $500 million in the 1997/1998 financial
year to $853 million for 2003/2004, and 150 additional staff were
added for DishDrawer development and production alone. Perhaps most
markedly, the operating profit before interest and tax for
appliances leapt from $11.5 million in the 1997/1998 financial year
to $102 million for 2003/2004.
Formway Furniture's award-winning Life chair
has been designed with the human form in mind. Since its launch in
2002, the company has achieved $6.5 million in sales in Australasia
alone. But more significantly, the company has negotiated the
chair's production under licence in the US, earning significant
licensing fees and royalties. The chair took 20 person years to
develop, but the investment was recouped in under three years from
licensing fees alone. The patented IP for the Life chair is the
most valuable asset for Formway.
"By athletes for athletes" is the philosophy that has earned
triathlon clothing company Orca a 60 percent share
of the world's elite triathlon market, and is now allowing the
company to retain its premium pricing for wetsuits and other
clothing aimed at the entry level triathlon market. With the
world's top athletes wearing Orca, the brand cachet for a product
that gives a proven competitive advantage is the result of a
relentless focus on creating a design-led advantage.
"Great design is anything but skin deep. It only works - it only
happens - when it goes right down to the heart and soul of the
company that produces it. And such a company thrives only when its
roots go right down into the culture and country that inspire it."
Rod Oram, media commentator and Adjunct Professor, New Zealand
Centre for Innovation and Entrepreneurship, Unitec
Internationally, a study carried out by the UK Design Council,
showed that a hypothetical fund made up of 95 "design-embracing"
companies outperformed their competitors on the FTSE index by an
average of 10 percent, but with a range of 5-28 percent.
The World Competitive Forum's Global Competitive Report is also
very revealing. Without exception, all of the 24 countries ranked
top for design appear in the top 25 in terms of competitiveness.
Research by PriceWaterhouseCoopers, based on Return on Capital
Employed found that the highest performing companies gave design a
high strategic priority - 75 percent of the top 25 percent
performers.
By contrast, 90 percent of the bottom 25 percent of companies
did not accord design such importance. Brands such as Apple's
iconic iMac and iPod, Swatch, BMW, Nokia, Google and 3M have
created their wealth through design-led thinking. But consumer
brands aside, there are a great number of business-to-business
companies providing less known but equally valued products and
services at a premium to their loyal customers, often within very
specific niche markets. And those niche markets are where New
Zealand is well placed to perform.