Video help page

What are the functions of the video player?

The player controls and indicators are:

  1. Play
  2. Pause
  3. The progress bar shows the caching of the video stream. You can also click and drag to rewind or skip ahead
  4. Volume


Cant get videos to play

You need to ensure you have Flash installed, because the video player is a Flash movie.

If you have Flash installed and videos still won’t play:

Try reloading the page – You do this by holding down the shift button on your keyboard and hitting the reload button on your browser.

You may need to reinstall Flash on your computer
Uninstall any previous version of Flash.Then, you should download the most recent version of the Flash Player and install it.

Why won’t the video play smoothly?

We’ve seen that people on slower connections or a older computer may experience difficulty playing video online.

Videos don’t need to download completely before they start playing, so if your video seems to be playing faster than it’s downloading, just hit pause to let it download fully.