Rinnai employed a design-led strategy to launch a key product - the Neo Fireplace - to the market. This now dominates the segment in Australia and New Zealand and has contributed to Rinnai's improved bottom line, with a current profit 10 times what it was in 2009.

Customer-led design process has brought focus to project groups across the organisational functions within Rinnai helping create and deliver value to consumers. 

Learn more about Rinnai's journey with design thinking

Want to watch more? Check out the success Comvita and Aeroqual have had with design thinking.

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